Refund and Returns
Effective Date: 27 February 2026
At RochyMart, we are committed to delivering quality products to our customers. Please read our Refund and Return Policy carefully before placing an order.
1. No Return and No Refund Policy
RochyMart follows a strict No Return and No Refund Policy once a product has been accepted by the customer.
Customers must inspect the product carefully at the time of delivery.
If the customer is not satisfied with the product, they must return it immediately to the delivery person at the doorstep.
Once the delivery person leaves the customer’s location, the product will be considered accepted and final.
After acceptance, no return, refund, or exchange requests will be accepted under any circumstances.
2. Inspection at the Time of Delivery
Customers are strongly advised to:
Check the product condition
Verify the correct item
Ensure the product meets expectations before accepting delivery and making payment.
If you refuse the product at delivery, you must return it immediately to the courier representative.
3. Delivery Charges
Delivery charges are non-refundable.
Delivery charges must be paid even if the customer refuses to accept the product at the doorstep (depending on courier policy and location).
If advance payment was collected for delivery, it will not be refunded once the order has been shipped.
4. Damaged or Incorrect Products
If you receive a product that is:
Physically damaged, or
Completely different from what you ordered
you must report it immediately at the time of delivery and return it to the delivery person.
Claims made after delivery completion will not be accepted.
5. Cash on Delivery (COD) Orders
RochyMart operates primarily on Cash on Delivery (COD) inside Bangladesh.
Advance payment may be required for certain locations or high-risk orders.
Advance payments are non-refundable once the order is processed and shipped.
6. Order Cancellation
RochyMart reserves the right to cancel any order if:
The product is out of stock
The location is not serviceable
The order is suspicious or unverifiable
Customers may also cancel orders before shipment by contacting our support team.
Once shipped, cancellation is not possible.
7. Customer Responsibility
By placing an order on RochyMart.com, the customer agrees to:
Inspect the product at delivery
Accept responsibility after accepting delivery
Follow all policies stated on our website
8. Contact Information
If you have any questions about this Refund and Return Policy, please contact us:
RochyMart
Email: info@rochymart.com
Phone: 01911240160
Address: 32 Naya Paltan, Dhaka, Bangladesh
